Big Promo Gift Show

Amazing – that’s the only word I can describe the initial response from our customers, or more the ones that have signed up for the forthcoming show (May 26th), we only launched the main website (www.promogiftshow.com) on 9th April and already we are 50% on registrations compared to the same period last year.

The main attraction seems to be the free seminars hosted by our American colleague and respected gift industry speaker Cliff Quicksell, with 2 of his 5 Seminars nearly booked up.

Also the opportunity to face England legend Peter Shilton has also proved popular with both men and women stepping up to the penalty spot. If you wish to take part in either of the afore mentioned, please hurry to register as we will be closing the penalty shoot out soon and seminar places are strictly limited to 66 per session.

So with our quarterly newsletter just about to land through the post, banner ads on one of the most popular business information websites in Yorkshire, we are extremely confident in reaching our visitor target in the next couple of weeks.

If you havent already registered , please take the time to visit our website www.promogiftshow.com and book your place at the largest Promotional Merchandise show in the UK.

To keep up with all the latest info, subscribe to our blog and you can also follow developments on twitter. If you currently purchase any Promotional Merchandise you really should attend the show!

Lloyd Simpson

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Brand New Products On The Website

I’ve just put 10 new promotional products on the website and there’s a few that stand out for me.

Pocket Basic Notebook

The pocket basic notebook with pen is a fantastic product. Essentially, it’s a pad with a hole in it where you can keep your pen. The best thing about this is that you can match the branding on the pad to the pen giving a great coordinated feel to your promotion – and you should never lose your pen!

Non Slip Mobile Phone Holder

The non-slip phone holder is a bit of a star as well. You can literally put it on a flat wall and things will still stick to it like glue. It’s got a great branding area and will last for years. It’s the kind of thing people will show to their friends, the sticking qualities are that impressive.

They are my two favourites. This isn’t to say that the others aren’t any good, they’re great. They were chosen by our sales team from an array of hundreds of different products and were the ones that got the biggest response from our customers.

Vuvuzela

In case you haven’t seen them yet, there’s also a load of new promotional World Cup products on the site as well including footballs, face paint and the soon to be ubiquitous vuvuzelas. If you don’t know what they are yet, you soon will! I watched a fair amount of the Confederations Cup, held in South Africa a year or so ago, on TV and the noise of the vuvuzela was clear to hear. They have a central part in South African football culture, much like the Samba drums in Brazil, so if you want to be a part of the crowd, you’ll need one!

Another ‘in case you haven’t seen’ is that our Big Promo Gift Show website has been launched. The show itself is being held on 26th May and is based on a World Cup theme. We’ll be joined by Nobby Stiles and Peter Shilton, we’ll have seminars from Cliff Quicksell – one of the U.S’s most respected speakers in the promotional merchandise industry – and over 10,000 products on display from the old favourites to the new and innovative.

A quick Twitter account list now. If you’re on Twitter, why not follow us? We’re on as a company @promo_merch, have a dedicated Promo Gift Show account @lsibigshow, the boss, Lloyd, is on there @lloydsimpson and I’m on there @scottthewebdes. We’d love to hear from you.

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It’s only a pen….

If there is one word that does NOT sum up this industry it’s ONLY. There is nothing only about a pen, a polo shirt, a ruler…..if I do a search within Google for printed pen I get 199,000 results, if I search for printed umbrella I get 219,000 results. That’s not to say there are 219k different umbrellas but there are hundreds without doubt and on pens there are hundreds of thousands of different options. What I’m getting at I suppose is that for the person not in the know it is a mammoth task to find the right pen….at the right price…..with the right leadtime for their event. That’s where we come in. We have knowledge in this industry dating back over 20 years, we know what we are doing. We live by the ethos that there is ALWAYS a solution and we have to place the right product that suits your needs. My boss, Lloyd, is always telling us that anyone can sell a pen or a mug – what we’re trying to offer is a solution to your needs not just a product that will make us a sale there and then. If we do it right then the product we place will be so good that you keep coming back to repeat the order.

We understand this industry, we understand the products and the printing techniques….what we don’t understand are your needs and that’s why we need to talk. If you want to talk to the best then give us a call on 01274 854996.

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Customer Satisfaction Survey Results

Thank you to everyone who completed our recent customer satisfaction survey, we had a very positive response and it is great to hear your feedback regarding the service we currently provide.

We will be using these results to develop our customer service standards, so all feedback is gratefully received.

Some of the comments are as follows:

“Sales staff are very friendly and easy to talk to regarding your products. I am impressed with the product approval system you have in place!”

“Great staff, a pleasure to work with”

“Very prompt service and administration team very friendly and helpful with any queries”

“Swift and speedy service, with very polite and accommodating account managers”

“Really enjoyed working with you guys.  Will use you again”

“Always get a speedy response and very friendly service”

Services provided by our sales team during the quotation stage

Services provided by our sales team during the quotation stage

Very Poor Poor Satisfactory Good Excellent
Friendliness & Professionalism 0% 3% 0% 17% 80%
Product Knowledge & Advice Given 0% 0% 8% 19% 73%
Speed Of Response Of Quotation 0% 3% 0% 17% 80%
Accuracy Of Quotation 0% 0% 0% 14% 86%
Product Samples 3% 0% 0% 32% 65%

Services provided by our administration team once an order is placed

Services provided by our administration team once an order is placed

Very Poor Poor Satisfactory Good Excellent
Friendliness & Professionalism 0% 0% 0% 28% 72%
Promptness Of Order Acknowledgement 0% 0% 3% 25% 72%
Accuracy Of Order Acknowledgement 0% 0% 0% 21% 79%
Speed Of Artwork Produced 0% 0% 0% 37% 63%
Accuracy Of Artwork Produced 0% 0% 4% 35% 61%
Artwork Approval Procedure 0% 0% 4% 22% 74%
Effiency Of Dealing With Problems/Queries 0% 0% 0% 32% 68%
Communicating Progress Of Order 0% 0% 4% 25% 61%

Service provided once goods have been delivered

Service provided once goods have been delivered

Very Poor Poor Satisfactory Good Excellent
Goods Delivered On Time 0% 0% 0% 26% 74%
Quality Of Packaging 0% 0% 4% 31% 65%
Accuracy Of Delivery Note 0% 0% 4% 23% 73%
Quality Of Product 0% 0% 4% 22% 74%
Speed And Accuracy Of Invoice Received 0% 0% 0% 30% 70%
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