Customer Satisfaction Survey Results

Thank you to everyone who completed our recent customer satisfaction survey, we had a very positive response and it is great to hear your feedback regarding the service we currently provide.

We will be using these results to develop our customer service standards, so all feedback is gratefully received.

Some of the comments are as follows:

“Sales staff are very friendly and easy to talk to regarding your products. I am impressed with the product approval system you have in place!”

“Great staff, a pleasure to work with”

“Very prompt service and administration team very friendly and helpful with any queries”

“Swift and speedy service, with very polite and accommodating account managers”

“Really enjoyed working with you guys.  Will use you again”

“Always get a speedy response and very friendly service”

Services provided by our sales team during the quotation stage

Services provided by our sales team during the quotation stage

Very Poor Poor Satisfactory Good Excellent
Friendliness & Professionalism 0% 3% 0% 17% 80%
Product Knowledge & Advice Given 0% 0% 8% 19% 73%
Speed Of Response Of Quotation 0% 3% 0% 17% 80%
Accuracy Of Quotation 0% 0% 0% 14% 86%
Product Samples 3% 0% 0% 32% 65%

Services provided by our administration team once an order is placed

Services provided by our administration team once an order is placed

Very Poor Poor Satisfactory Good Excellent
Friendliness & Professionalism 0% 0% 0% 28% 72%
Promptness Of Order Acknowledgement 0% 0% 3% 25% 72%
Accuracy Of Order Acknowledgement 0% 0% 0% 21% 79%
Speed Of Artwork Produced 0% 0% 0% 37% 63%
Accuracy Of Artwork Produced 0% 0% 4% 35% 61%
Artwork Approval Procedure 0% 0% 4% 22% 74%
Effiency Of Dealing With Problems/Queries 0% 0% 0% 32% 68%
Communicating Progress Of Order 0% 0% 4% 25% 61%

Service provided once goods have been delivered

Service provided once goods have been delivered

Very Poor Poor Satisfactory Good Excellent
Goods Delivered On Time 0% 0% 0% 26% 74%
Quality Of Packaging 0% 0% 4% 31% 65%
Accuracy Of Delivery Note 0% 0% 4% 23% 73%
Quality Of Product 0% 0% 4% 22% 74%
Speed And Accuracy Of Invoice Received 0% 0% 0% 30% 70%
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Customer Service Survey

The LSi customer satisfaction survey has been launched this week!  We have had a positive response so far from many of our customers, which is great, so many thanks to those of you who have completed the survey so far, all feedback is gratefully received.

If you have not yet had chance to fill in the survey, you still have time.  It is a good opportunity to let us know what you think of us and the service we provide – What do we do well? What can we improve? We want to know your thoughts.  The results received will be analysed and go towards developing our customer service standards.

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